So when are the DDOT riders who get on the bus and abuse drivers going to take their threats and profanity where they really belong? To the Mayor, the City Council and the contractor paid by our supposedly bankrupt city, to run DDOT service into the ground. Approached with the belligerence and profanity heaped on bus drivers, complainants could look to their elected employees to have them arrested.
Yes, service on DDOT is terrible-getting worse by the day; riders are passed by buses; the bus that picks them up is going to be uncomfortably packed miles from the end of the route..
And YES, rather than being spent on more and larger buses for SE Michigan commuters, TIGER grant money will build a foolish toy train serving only those whose transit needs are already met.So yes, bus riders should be angry.
But, NOT with DDOT drivers. Drivers are being as abused by the mismanagement of DDOT as its 100,000 riders.
Yesterday: Woodward and Manchester, Highland Park, I watch uneasily, the anger of about 15 bus riders go from a simmer to a boil as after a 20 minute wait, a packed bus rolls past . Our group includes 2 wheel-chairs. It is COLD. The next bus, arrives-no handicapped seating, standing room only. The riders most caustically complaining about being left, now berate the driver asking them to make room for others to board.
Today: My son and I catch the bus at Jefferson and Beaubien. We are the first riders and courteously welcomed aboard. Our driver greets each passenger with the news the fare box is broken- asking them to be seated and enjoy the free ride. By the time the bus leaves downtown, it is nearly full. Still, some riders choose to stand at the front of the bus. The drivers’ request that they move back is met with resentful profanity and threats to call her boss???
Where are the Detroit police? This disruptive “gentleman” is disturbing the peace. What defense does our driver have against this behavior escalating? Bus drivers are assaulted every week, cursed abused and threatened every day. This guy threatens to call his cousin, a manager, claiming that he was suffering “slave boat” conditions.
He seems not to realize that mismanagement of resources, rather than a bus driver trying to serve as many of her customers as possible, is at the root of his problems. If DDOT were managed effectively, the driver would have had the means of ejecting this disruptive passenger. Riders need to write, email and call the people in charge and demand that our service be not only timely and comfortable, but safe.
Customer service representatives are available Monday through Friday, 6 a.m. – 6 p.m. In Detroit, call (313) 933-1300 or toll-free (888) DDOT-BUS (336-8287). You can also call (313) 224-4400
Tuesday, November 19, 2013
DDOT Admin Bldg – Rm. 107
10 a.m. – 12 p.m.
Customer Information Meeting
Thursday, November 21, 2013
DDOT Admin Bldg – Rm. 107
5 p.m. – 7 p.m.